Privacy Policy

Perth Healthcare Centre

Effective Date: 4 June 2026

1. Introduction

Perth Healthcare Centre (“PHC”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable health records legislation.

2. Our Contact Details

West Perth Healthcare Centre: Shop 2, 1260 Hay Street, West Perth WA 6005 East Perth Healthcare Centre: 125 Royal Street, East Perth WA 6004

Phone: (08) 9221 1188
Mobile: 0420 275 988

Email: director@perthhealthcare.com.au
Website: www.perthealthcare.com.au

3. Types of Personal Information We Collect

Personal details, contact details, emergency contacts, Medicare information, private health insurance information, billing information, referral information, medical history, clinical notes, treatment records, imaging and pathology reports, treatment plans and outcomes.

4. How We Collect Information

Through registration forms, online bookings, website enquiries, phone calls, emails, SMS, consultations, social media, referrals, healthcare providers, Medicare and insurers.

5. Why We Collect Information

To provide healthcare services, maintain records, process payments, coordinate care, meet legal obligations, improve services, and communicate with patients.

6. Use and Disclosure

Information may be disclosed to practitioners involved in care, healthcare providers, Medicare, health insurers, diagnostic providers, software providers, professional advisers, and regulators where required by law.

7. Overseas Disclosure

Some software and cloud providers may store information outside Australia. Reasonable steps are taken to ensure compliance with Australian privacy laws.

8. Storage and Security

PHC uses secure systems, access controls, confidentiality obligations, cloud-based storage, and security monitoring to protect personal information.

9. Access and Correction

Requests may be made to director@perthhealthcare.com.au.

10. Marketing Communications

Patients may opt out of marketing communications at any time.

11. Electronic Communications Consent

Patients consent to receiving appointment reminders, recalls, treatment communications, referrals, clinic updates, surveys, and healthcare information by SMS, email, phone, and secure communication systems.

12. Website, Cookies and Analytics

The website may collect analytics information including IP address, browser type, device information and website usage statistics.

13. Retention and Destruction

Records are retained in accordance with legal and professional requirements and securely destroyed or de-identified when no longer required.

14. Privacy Complaints

Privacy Officer: director@perthhealthcare.com.au

OAIC: www.oaic.gov.au | 1300 363 992

15. Changes to this Policy

PHC may update this policy from time to time.

16. Patient Consent Declaration

By using PHC services, patients acknowledge they have read and understood this Privacy Policy and consent to the collection, storage, use and disclosure of information as outlined herein.